Supercricket is committed to fair play and transparency, and as such, maintains a strict refund policy to ensure a balanced user experience.
Once funds are added to a user's account, refunds are not available. However, these funds can be utilized for participation in various games or challenges hosted on the website.
Once a user confirms an exchange, cancellations are not allowed. Supercricket, however, reserves the right to cancel an exchange and issue a refund under specific conditions.
To initiate a refund, users must send a written request from their registered email address to Supercricket at least 2 days before the start of the respective round. Refund requests submitted after this deadline will be denied.
Supercricket retains the right to limit the refund amount after deducting applicable charges and costs. This decision is made at the sole discretion of Supercricket through thorough monitoring.
The refund processing period may take up to 5-7 business days.
It's crucial to note that these refund policies specifically apply to funds used for joining challenges and will be credited back to the user's source of records with Supercricket.
In unforeseen circumstances like errors, canceled events, or acts of nature, only the joining fee will be refunded; winnings based on the final standings will not be considered for refunds.
